Our Returns Process

If you need to return an item, just fill in our returns form and let us know the reason.

If your product isn’t working quite right, include as much detail as you can – it’ll help us test it quickly and get things sorted for you.

To create a return or check on previous ones, you’ll need to log into your online Installer account. Don’t have an account yet? No problem – you can create one here. Just a heads-up: our team will need to authorise your account before you can access the installer-only parts of our website.

For all the details about our returns process, head over to our Terms & Conditions.