Our 2-Year Warranty – What’s Included?
Here at Commtel, we strive to create lifetime relationships with our customers, and part of that is ensuring that we provide our customers with support when they need it.
Our technical team are on hand to guide our installers and their customers through the initial commissioning process if they need us, and throughout the lifetime of the product.
All Commtel products come complete with a two-year return-to-manufacturer warranty which includes internal parts and Commtel labour in the event of product failure due to a manufacturing fault. During this period, we also cover the programming support for a selection of our products.
If you would like to extend the initial two-year warranty period, we offer a variety of levels to suit you and your customers’ needs, from product only warranties, to full programming support, and even an option to include the cost of the SIM!
You can find more specific information about each product’s initial warranty, as well as our extended warranty and support options below!
If you would like information about pricing, or would like to speak to a member of our team, call the office on +44(0)1306 710120 – Op.2 or email warranties@commtel.io!
All Telguard intercoms come complete with a two-year return-to-manufacturer warranty which includes internal parts and Commtel labour in the event of product failure due to a manufacturing fault. During this period, we also cover any programming support, like changing the telephone numbers and entry codes when requested via our programming request form here.
You can download the warranty information for our Telguard intercoms here.
Our Vision intercoms come complete with a two-year return-to-manufacturer warranty which includes internal parts and Commtel labour in the event of product failure due to a manufacturing fault.
During this period, we also cover any programming support, like changing the telephone numbers and entry codes when requested via our programming request form here.
We also cover the cost of the Data SIM which is supplied and fitted in the video module of your system. This is covered for 2 years in line with the warranty. Please note that the SIM card for the audio module is not included in the warranty. However, we do offer a range of pay-annually SIMs which can be bundled with your initial 2-year warranty to make the renewal process as smooth as possible! Click here to find out more about our SIM card packages.
You can download the warranty information for our Vision intercoms here.
Our Command Units come complete with a two-year return-to-manufacturer warranty which includes internal parts and Commtel labour in the event of product failure due to a manufacturing fault.
Programming support is not included with the Command Units, but if you would like us to make any changes for you, you can submit your request using our programming request form here. Please note that this service is chargeable; click here for more information about our programming charges.
You can download the warranty information for our Command Units here.
All Optimus intercoms come complete with a two-year return-to-manufacturer warranty via your distributor. This includes internal parts and Commtel labour in the event of product failure due to a manufacturing fault.
Programming support is not included with Optimus products, but if you would like us to make any changes for you, you can submit your request using our programming request form here. Please note that this service is chargeable; click here for more information about our programming charges.
You can download the warranty information for our Optimus intercoms here.
You can find more information in section 7 of our terms and conditions here.
Product Only Warranty
Our product only warranty covers internal parts and Commtel labour in the event of product failure due to a manufacturing fault. This will need to be taken out consecutively from the end of the initial 2 year warranty and is only available to trade customers. Please note that this is a return to manufacturer warranty.
You can pair this with one of our Support Agreements below to give you full cover and peace of mind.
Support Agreements
Our Support Agreements cover any programming support, like changing the telephone numbers and entry codes when requested via our programming request form here.
The number of changes per annum will be dependent on the level of cover purchased:
Support Level 1: 12 programming changes per year.
Support Level 2: 24 programming changes per year.
Support Level 3: 48 programming changes per year.
Support Premium: 120 programming changes per year.
Support Plus: Any of our pay-annually SIMs, plus one of the above support levels.
Mission Statement
“We are Commtel, proud of who we are and what we do.
Through our team ethos and initiative, we deliver high quality security solutions.
We invest in our employees to ensure that we reach our full potential.”
