Case Study:
Streamlining Guest Access at a 5-Star Hotel in Bath
This case study explores how Safeguard Systems streamlined guest access using a custom, retrofit intercom in an elegant brass finish.
Who are Safeguard Systems?
Safeguard Systems, a leading provider of commercial security solutions, specialises in tailored access systems across various sectors. With SSAIB and ISO 9001 certifications, and status as a Crown Commercial approved supplier, Safeguard Systems is committed to delivering top-tier security installations for their clients.
Over the past five years, Safeguard Systems has partnered with Commtel to supply and install our Telguard range of 4G intercoms. This long-standing relationship has proven successful, and we continue to collaborate on projects that require innovative access control solutions.
Why did you choose Commtel for Safeguard Systems’ access control projects?
“Safeguard Systems chose Commtel for their access control needs due to the reliability and user-friendly nature of their products. Commtel’s intercom systems operate via the 4G network, eliminating the need for extensive cabling, which makes it an ideal retrofit intercom solution for hospitality and other commercial environments. The system’s ability to maintain seamless access control, even during busy periods, was a key factor in their decision.”
Which projects have you used Commtel’s products for?
“Commtel’s products have been used in several key projects, including a 5-star hotel in Bath and multiple apartment blocks. Their Telguard 4G intercom systems have proven to be ideal for these environments, offering straightforward installation without the need for extensive cabling while ensuring reliable and efficient access control. The system’s user-friendly design has been a significant benefit to both hotel guests and apartment residents.”
How did Commtel help Safeguard Systems with their door entry requirements?
“Commtel has played a crucial role in expanding Safeguard Systems’ door entry offerings. Their expert product advice guided us to select the best 4G intercom options for our clients. Additionally, Commtel’s technical support has been outstanding, ensuring smooth installations and quickly resolving any issues. Their reliable and supportive team makes Commtel a valued supplier for Safeguard Systems.”
What is your feedback on the overall quality of the products and service Commtel provides?
“The quality of Commtel’s products and service is exceptional. The Telguard intercom systems are dependable, easy to operate, and adaptable to various environments. Commtel’s dedication to providing excellent technical support and tailored product advice further reinforces Safeguard Systems’ confidence in their offerings. Commtel comes highly recommended for any door entry and access control needs.”
Project Overview
“A prestigious 5-star hotel in the historic city of Bath sought to upgrade its guest access system with a modern, user-friendly intercom. The hotel’s management required a solution that avoided the need for extensive cabling or additional hardware installations at the reception desk, whilst seamlessly blending with the hotel’s existing decor. Moreover, the system needed to allow a manager to handle guest access when reception staff were occupied, ensuring uninterrupted guest service.”
Our Solution
“Safeguard Systems recommended and installed a Telguard intercom which uses a 4G SIM card, negating the need for complex cabling. A perfect fit for the hotel’s specific needs.
When a guest or visitor presses the intercom’s button, a call is made directly to the reception phone, allowing staff to grant access with a simple press of a button. If the reception team is unavailable, the call is automatically forwarded to a designated phone, such as a manager’s mobile, ensuring that no guest is left waiting.
The system was custom-made to fit into the existing aperture on-site, and an elegant brass finish was selected to match the building’s classic appearance, ensuring a perfect retrofit intercom installation.”
The Outcome
“The hotel management was highly satisfied with the new intercom system. It provided an intuitive, efficient solution that greatly enhanced the overall guest experience. The Telguard 4G intercom not only streamlined the guest access process but also ensured that visitors could always reach someone, even during the busiest times. The system’s ease of use, reliability, and ability to complement the hotel’s historic aesthetic were key factors in the successful partnership between Safeguard Systems and the hotel.”
Want to work with us?
Interested in working with Commtel Ltd? We’d love to hear from you. Get in touch on +44(0)1306 710120 or email us on sales@commtel.io now.
