How Safeguard Systems Streamlined Guest Access at a 5-Star Hotel in Bath
When a prestigious hotel in Bath needed to upgrade its guest entry system, the challenge was to introduce a modern, flexible solution without disrupting the building’s historic aesthetic or installing new cabling. Safeguard Systems delivered a tailored retrofit intercom solution that improved guest access while maintaining the character of the property.
The existing setup presented several challenges:
- The hotel required an upgraded entry system without extensive cabling or additional hardware at reception
- Reception staff were not always available to respond to calls during busy periods
- Guest access needed to be managed seamlessly, even when front desk staff were occupied
- Any solution had to complement the building’s traditional design and existing entrance
Why this solution?
A 4G-based intercom provided a practical alternative to hardwired systems, removing the need for disruptive cabling while maintaining reliable operation.
Call routing allowed guest calls to be handled flexibly, ensuring that reception staff or management could respond as needed, without relying on a single fixed location.
The ability to customise the panel design also ensured the system aligned with the hotel’s aesthetic requirements.
Installation
Safeguard Systems installed a retrofit 4G intercom using a SIM card, eliminating the need for new cabling or internal handsets.
Calls were directed to the reception phone, with automatic diversion to a manager’s mobile when required, ensuring consistent coverage during peak times.
The unit was custom-built to fit the existing entrance panel, with a brass finish selected to match the building’s exterior and preserve its visual appeal.
The Outcome
The upgraded system delivered a more efficient and reliable way to manage guest access, without compromising the building’s appearance.
- Reliable guest call handling without new cabling
- Calls can be answered by reception or diverted when needed
- Improved response times during busy periods
- Seamless integration with the hotel’s existing aesthetic
Final Word: Why Installers Should Consider This Approach
Safeguard Systems:
“Commtel’s intercom systems are reliable, easy to install, and ideal for retrofit environments. The flexibility of mobile-based calling makes a real difference, particularly in busy commercial settings. The support from the team has also been excellent throughout.”
Who are Safeguard Systems?
Safeguard Systems design, install and maintain tailored security and entry solutions across commercial environments, delivering high-quality systems backed by ongoing support.
Are you working on sites where cabling isn’t practical or aesthetics are critical?
A 4G-based retrofit intercom gives you a flexible way to deliver reliable secure entry without disruption.
Give our sales team a call on +44(0)1306 710120 to discuss your next project or email sales@commtel.io.
